FAQS

Here are answers to some common questions. 

  • What services does Elfinglobal provide?

    We, at Elfinglobal offer a range of services including airport transfers, city tours, travel itinerary, and customized travel packages. 

  • How can I book a service with Elfinglobal?

    Booking with us, at Elfinglobal is easy! You can book your preferred tour/transfer through our website our website or contact us on WhatsApp directly for booking

  • Are the drivers at Elfinglobal experienced and licensed?

    Yes, all our drivers are experienced, licensed, and undergo rigorous training. Your safety and comfort are our top priority.

  • Can I make changes to my booking after confirmation?

    Yes, you can request a date and/or time change to your booking by answering the email you receive after your booking or you can simply contact our customer service team on Whatsapp. Please note that changes may be subject to availability and extra charges may apply.

  • What is the cancellation policy for Elfinglobal services?

    Cancellation policy changes depending on the type of service  you have booked. Please refer to our website or contact our customer service for detailed information.

  • Are there any hidden fees in Elfinglobal pricing?

    No, we believe in transparent pricing. The quoted price is inclusive of all taxes and fees. There are no hidden charges.

  • Is it possible to get a refund for a service I'm not satisfied with?

    We aim to provide memorable experience for our customers, in case of dissatisfaction you may contact us, and we will assess the situation. The refund eligibility will be determined based on our refund policy.

  • Are child seats available for airport transfers?

    Yes, our priority is safety of our all passengers during their trip from/to airport. Child seats are provided upon request with no cost. Please mention this requirement upon making your reservation.

  • Does Elfinglobal organize group tours>

    Yes, we, at Elfinglobal specialized in organizing both individual and group tours. You may contact us directly for customized packages and special rates.

  • Do you offer guided tours, and are the guides licensed?

    Yes, Our guided tours are led by experienced and licensed tour guides who are also knowledgeable.

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